Returning your order

In the unfortunate situation where your goods are faulty, not as described, or not fit for purpose, please ensure you keep all packaging and contact us immediately. Once we have established the nature of the issue we will advise you on what can be done next.

All claims regarding faulty, not as described, or not fit for purpose goods made after 14 days will not be accepted. You have the right to a full refund up to 14 days in which we will arrange collection of the faulty, not as described, or not fit for purpose goods and will issue a refund upon receipt of returned goods. To avoid any issues we advise that you contact our team before purchasing, to ensure you have the correct order, that you check the condition of your order immediately upon arrival, and that you contact us immediately upon delivery should damages be found.

If you change your mind about the product when you receive it, you must notify us any time within 14 days of delivery and return it within 14 days for a full refund of the item/s (less P+P costs). Unfaulty items may be subject to a restocking charge. A refund will be made within 7 days of receiving your returned item(s) after inspection. If you are unsure about this please contact our team for assistance. Returns are made at your own cost, any costs incurred returning goods are not refundable.

It is your responsibility to ensure that returned goods are unopened, unused and reach us in good condition. If goods are not returned to us in a satisfactory condition, you may incur further charges. If you would like us to collect the goods it will cost a minimum of £10 and will require further instructions to be supplied by ourselves upon request.

Do not send any returns before contacting us to receive instructions on our returns procedure.